Política de reembolso
Primmor is committed to ensuring the complete satisfaction of our customers. We understand that in some cases it may be necessary to request a refund, exchange, or return. Our policies are designed to be fair and easy to follow, ensuring that you feel secure and comfortable when shopping with us.
1. Right of Withdrawal
As established by the Consumer Defense Code, you have the right to withdraw from your purchase within 7 days after receiving the product. To exercise this right, access https://primmor.com/pages/fale-conosco and fill out the form to initiate the return process. The product must be returned in its original condition, without signs of use or damage, and in its original packaging.
2. Exchanges
If you wish to exchange a product, please contact us via the same link above. Exchanges are subject to stock availability. After your exchange request is approved, return instructions will be provided. This return process will be at no cost to you. After the merchandise inspection, a new order will be generated with all information about the new shipment.
3. Manufacturer's Warranty
We offer a 90-day manufacturer's warranty for all our products. If the product shows manufacturing defects within this period, you can request a refund, exchange, or return. Please contact us to initiate the warranty process.
4. Refund Process
- Credit card: The refund will be initiated within 30 business days after the request and credited to the card used for the purchase.
- PIX, Bank Slip (Boleto Bancário), or Bank Deposit: If the purchase was made through these methods, the refund will be made directly to the customer's bank account, initiated within 10 business days after the refund request.
5. Contact
If you have any questions about our policies, please contact us:
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Contact Channel:
Thank you for choosing Primmor, and we are here to help if you have any issues with your order!